Last updated: April 21, 2026
By accessing or using BufferMind ("the Service"), provided by ZCC Labs LLC ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
BufferMind is a real-time AI-powered platform that provides live transcription, translation, and intelligent note-taking for lectures, meetings, and conversations. The Service is available via web browser, macOS desktop application, and iOS application.
You must be at least 13 years of age to use the Service. If you are under the age of majority in your jurisdiction (18 in most U.S. states, higher in some countries), you may only use the Service with the involvement and consent of a parent or legal guardian. In the European Economic Area and the United Kingdom, users must be at least 16 unless applicable national law permits a lower age. By using the Service, you represent and warrant that you meet these requirements.
You may use BufferMind as a guest or create an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must not share your account with others or allow unauthorized access. Notify us promptly at support@buffermind.com if you suspect any unauthorized use of your account.
You agree not to:
Recording laws vary significantly by jurisdiction. Several U.S. states — including California, Illinois, Florida, Maryland, Massachusetts, Pennsylvania, Washington, Connecticut, Michigan, Montana, Nevada, and New Hampshire — are "two-party" or "all-party consent" jurisdictions, requiring the consent of every participant in a conversation before it may be recorded. Many other countries have comparable rules, including the People's Republic of China (under the Personal Information Protection Law), the European Economic Area (under the General Data Protection Regulation), the United Kingdom, Canada, Japan, and others.
By using the Service to record, you represent and warrant that:
ZCC Labs LLC does not condone unauthorized recording and disclaims all liability for violations of recording consent laws by users of the Service.
The Service, including all software, design, branding, graphics, and content, is owned by ZCC Labs LLC and is protected by copyright, trademark, and other intellectual property laws. All rights are reserved. Nothing in these Terms grants you any right to use our trademarks, logos, or brand features.
BufferMind™ is a trademark of ZCC Labs LLC. All other trademarks referenced in the Service are the property of their respective owners.
You retain ownership of the recordings, transcripts, and other content you create using the Service ("Your Content"). By using the Service, you grant ZCC Labs LLC a limited, non-exclusive, worldwide license to process Your Content solely to provide the Service's features (transcription, translation, AI analysis, playback, cross-device sync, and session sharing when you choose to share). We do not use Your Content to train AI models or for any purpose beyond providing the Service to you, except that we may use aggregated, de-identified statistics (e.g., total hours transcribed) for service improvement and capacity planning.
You are solely responsible for Your Content, including its lawfulness and its compliance with any third-party rights (copyright, privacy, confidentiality, professional duties, etc.).
Certain features of the Service (such as speaker diarization, which separates multiple speakers within a session) may cause our transcription provider, Soniox, Inc., to generate transient voiceprints from audio you submit to the Service. These voiceprints are used only for within-session speaker separation and are processed transiently by Soniox. ZCC Labs LLC does not store voiceprints, does not use voiceprints for identification or authentication, and does not associate voiceprints with real-world identities.
Retention and destruction. Transient voiceprints are discarded at the end of each transcription session per Soniox's processor terms. ZCC Labs LLC retains no voiceprint data at rest. The transcribed text and any saved audio recordings are retained as described in our Privacy Policy.
Your consent and opt-out. By enabling speaker diarization, you expressly consent to the transient processing of voiceprints as described. You may opt out at any time by disabling speaker identification in the Service's settings; the Service will function without speaker labels. If you reside in Illinois or another jurisdiction with specific biometric-information laws (such as the Illinois Biometric Information Privacy Act), this Section, together with the Privacy Policy, serves as our written notice and record of your written consent to such processing.
BufferMind currently offers a free tier with a monthly recording quota. We reserve the right to modify usage limits, features, pricing, or introduce paid plans at any time. We will provide advance notice for material changes affecting existing users. Abuse of the free tier (for example, creating multiple accounts to circumvent limits) may result in account suspension or termination.
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or availability. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free.
AI and transcription accuracy. Transcriptions, translations, summaries, and other AI-generated outputs may be inaccurate, incomplete, biased, offensive, or fabricated (so-called "hallucinations"), and may not reflect the actual content of the source audio or the views of ZCC Labs LLC or its vendors. You are solely responsible for reviewing, verifying, and exercising human oversight over AI-generated outputs. Do not rely on the Service for medical, legal, financial, safety-of-life, or other high-stakes decisions. If you use the Service in a regulated or safety-critical context, you do so at your sole risk.
To the maximum extent permitted by law, ZCC Labs LLC and its officers, directors, employees, and vendors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of data, revenue, profits, goodwill, or business opportunities, arising from or related to your use of the Service, whether in contract, tort, or any other theory, even if we have been advised of the possibility of such damages.
The aggregate liability of ZCC Labs LLC for all claims arising out of or related to these Terms or the Service shall not exceed the greater of (a) the total amounts you paid ZCC Labs LLC in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US $100).
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for certain damages, so some of the above limitations may not apply to you. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless ZCC Labs LLC, its officers, directors, employees, agents, and vendors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason at our discretion. You may delete your account at any time from the Settings page. Upon termination, your right to use the Service ceases immediately. Sections 6 through 9 and 11 through 18 survive termination.
Please read this section carefully. It affects your legal rights.
Informal resolution first. Before filing any formal claim, you agree to attempt to resolve the dispute informally by contacting support@buffermind.com. We will work in good faith to resolve the dispute within thirty (30) days.
Binding individual arbitration. If informal resolution fails, you and ZCC Labs LLC agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service through binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.
Class action waiver. You and ZCC Labs LLC agree that each party may bring claims against the other only in its individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Jury trials are waived to the maximum extent permitted by law. The arbitrator has no authority to arbitrate claims on a class or representative basis.
Exceptions. This arbitration agreement does not apply to: (i) claims in small-claims court where eligible; (ii) claims for injunctive relief to protect intellectual property or confidentiality; or (iii) any claim that cannot be waived under applicable law, including (per U.S. federal law) any claim of sexual assault or sexual harassment.
Thirty-day opt-out. You may opt out of this arbitration agreement by sending written notice to support@buffermind.com within thirty (30) days after first accepting these Terms, stating your name, account email, and an unambiguous statement that you wish to opt out. Opting out will not affect any other part of these Terms.
Venue for excluded claims. For claims excluded from arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in the State of Delaware or the State of California, United States.
The Service may be subject to U.S. export control and economic sanctions laws. You represent and warrant that you are not located in a country that is subject to a U.S. government embargo (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), and you are not listed on any U.S. government list of prohibited or restricted parties (including the U.S. Department of the Treasury's list of Specially Designated Nationals). You agree not to access or use the Service in violation of any applicable export control or sanctions law.
If you access the Service via the iOS application obtained from Apple's App Store, the following additional terms apply between you and Apple Inc. ("Apple"):
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date above. For material changes, we may also provide in-app notice. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.
These Terms are governed by the laws of the State of Delaware (in which ZCC Labs LLC is organized) and the State of California (in which we primarily operate), without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
These Terms constitute the entire agreement between you and ZCC Labs LLC regarding the Service and supersede any prior agreements. If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect. Our failure to enforce any right or provision is not a waiver of that right. You may not assign these Terms without our prior written consent; we may assign these Terms freely.
If you have questions about these Terms, contact us at support@buffermind.com.
ZCC Labs LLC
United States